‘Goods Sold are not Returnable’

Most of the times we will notice that there is an exclusion clause written: “Goods sold are not refundable ” in front of the counter in many shops. It means that once you make payment on the goods that you want, any exchange or refund on the goods are not allowed if the goods is found defective.

However, there is no legal law pertaining to contract in Malaysia that proved this statement ” Goods sold are not refundable”. This is told by my friend as well whom studying law in Multimedia University. As told by my friend that, if customers found the goods bought is defective, he or she allow to ask back for money that was paid. This is the right that customers deserved to have based on the goods bought from shop.

Normally the merchant will refuse to pay back the money and threaten customers by saying ” Let’s bring it to court”. According to Tribunal Tuntutan Pengguna Malaysia, once the goods is proved defective, the merchant will found guilty and refund customers money if the case brings to Small Claims Tribunal Court.

It is important that all the customers know about their right in order to avoid any case that may happen in the same situation to destroy any action taken by the merchant on customers without any legal issue on that action. Thus, customers should always learn about their rights and use it wisely when the different situation met.